Help & support

Most payments activate within a minute. If it still shows free after 10 minutes, raise a ticket under “Payment or refund” with the UPI or bank reference. Money is never lost: if the payment doesn't activate, it's refunded.

Refunds follow our refund policy. Failed or duplicate payments are refunded to the same account, usually in 5–7 working days. Raise a ticket and we'll track it for you.

One credit unlocks one tender for good: turnover and experience criteria, MSE/startup relaxation, the documents checklist, your eligibility check and the bid PDF. Credits from packs never expire.

Check that your trial or plan is active and that you have at least one alert under My alerts. Alerts only send when new tenders match. If both are fine, raise a ticket under “Alerts”.

Tenders are read from the public GeM portal every few hours. Details can change after we read them, so always confirm in the bid document on gem.gov.in. If something looks wrong, tell us with the bid number.

Mitra uses OTP login, so there's no password to forget. To move your account to a new number, raise a ticket under “Account or login” from the old number.