Privacy Policy – Mitratender

Last Updated: 05/09/2025

At Mitratender, we understand that trust is the foundation of every successful business relationship. As an AI-powered advanced tender discovery and bidding platform, we are committed to protecting your personal, business, and financial information with the highest levels of security and transparency.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services. By continuing to use Mitratender, you acknowledge and consent to the practices outlined below.

1. Information We Collect

We collect and process different types of information to provide you with a seamless tendering experience:

• Personal Information: Full name, contact number, and email address. Identity documents where legally required (e.g., GST, PAN, MSME registration).
• Business Information: Organization name, role/designation, registration details. Procurement categories, tender preferences, and bidding history.
• Usage Information: Device and browser details, IP address, geolocation (where enabled). Search queries, filter usage, tenders viewed/downloaded, and interactions. AI-personalized insights such as recommended tenders and competitor analysis.
• Payment & Subscription Information: Billing details (name, address, GSTIN, invoice history). Transaction data for subscriptions or paid services. We never store your full credit/debit card details; all transactions are processed through secure RBI-compliant and PCI-DSS certified payment gateways.
• Communications: Emails, chat interactions, or calls with our support/advisory team. Feedback, reviews, or survey responses provided voluntarily.

2. How We Use Your Information

• Deliver and personalize services such as tender alerts, AI-driven recommendations, and competitor insights.
• Improve platform performance with analytics, testing, and feature enhancements.
• Send timely notifications on tender deadlines, updates, or compliance alerts.
• Facilitate payments, billing, and subscription renewals.
• Ensure compliance with government procurement policies, Indian IT laws, and global data protection standards.
• Prevent misuse, detect fraud, and ensure fair use of our services.

3. Sharing & Disclosure of Information

We respect confidentiality and disclose your data only under strict circumstances:

• Trusted Vendors: Hosting providers, cloud infrastructure, analytics platforms, and payment gateways—solely to support service delivery.
• Government/Legal Authorities: Where disclosure is required under applicable law, regulation, or legal proceedings.
• Partners: Advisory partners, consultants, or API collaborators who enhance tender insights, subject to confidentiality.
• Business Transfers: In case of mergers, acquisitions, or restructuring, your data may be part of transferred assets.

We will never sell, trade, or rent your personal or business information to unauthorized third parties.

4. Data Protection & Security

Mitratender follows multi-layered enterprise-grade security protocols: end-to-end encryption for data in transit and at rest; an ISO/IEC 27001-aligned security framework; role-based access control (RBAC); AI-powered anomaly detection; and regular third-party audits and penetration testing. Despite all measures, no system is 100% secure. We commit to prompt breach notifications as per Indian DPDP Act, 2023 and GDPR norms.

5. Data Retention & Deletion

We retain personal and business data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. On account closure, data is securely deleted or anonymized, unless retention is mandated for compliance or legal obligations. You may request account deletion, data export, or corrections anytime by contacting our support team.

6. Your Rights

• Access: Request a copy of your stored data.
• Rectification: Correct inaccurate or outdated information.
• Erasure: Request deletion of data (subject to legal obligations).
• Restriction: Limit processing for specific activities.
• Portability: Export your data in machine-readable formats.
• Opt-out: Withdraw from promotional emails, WhatsApp alerts, or push notifications.

For EU residents, GDPR rights apply. For Indian users, compliance is ensured under IT Act 2000 and the Digital Personal Data Protection Act (DPDP), 2023.

7. Cookies & Tracking

We use cookies, beacons, and tracking technologies to keep you logged in across sessions, deliver personalized tender recommendations, track usage to improve service quality, and run secure and relevant advertising (only if opted-in). You may disable cookies in your browser, but certain features of Mitratender may not function properly.

8. Third-Party Links & Integrations

Mitratender provides links to official procurement portals (GeM, CPPP, state portals, PSUs). We are not responsible for their privacy practices. Users should review their respective policies.

9. International Data Transfers

As an advanced SaaS platform, data may be processed or stored in secure servers located outside India. In all cases, transfers comply with applicable data protection laws (GDPR, DPDP 2023).

10. Children’s Privacy

Our services are strictly intended for businesses and individuals above 18 years of age. We do not knowingly collect data from minors.

11. Updates to This Policy

We may revise this Privacy Policy to reflect platform upgrades, legal changes, or security enhancements. Major updates will be notified via email, dashboard alerts, or website banners.

12. Contact Us

For any privacy-related queries, concerns, or complaints, contact:

📧 info@mitratender.com
📍 Registered Office: Office-8, Second Floor, Block-26, Sanjay Place, Agra – 282004
📞 Customer Care: +91 7599303566